Welcome to NGB and our Code Vein II guide on where to find all of the Customer Tokens. This guide breaks down all Customer Tokens locations in the game—Special, General, and Exclusive—so you can fully upgrade Jadwiga’s item shop at MagMell and unlock her expanding inventory. Whether you’re hunting down your first token or tracking the final few, this walkthrough gives you a clear, efficient path to every source and the items they unlock!
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All Customer Tokens Locations Walkthrough
Please note that you must progress through the story for some of the below Jadwiga’s Minions to become accessible!
If you are looking to upgrade her weapon shop, you must obtain her VIP Passes by working through the Requests from a Friend: Jadwiga quest.
General Customer Tokens
General Customer Tokens expand the selection of upgrade materials you can purchase at Jadwiga’s item shop, specifically unlocking access to multiple tiers of Tender Crimson Stones and Pure Platinum. These materials are essential for strengthening weapons and gear, making General Tokens a valuable collectible for players looking to keep their builds competitive as difficulty ramps up.
General Customer Token: 01
- Location: 2277: The Present – Sunken City – Refugee Village
- Location: 2187: Free Exploration Era – Sunken City – Josee’s Outpost: Below Clock Tower
General Customer Token: 02
- Location: 2187: Free Exploration Era – Corroded Scar – In Front of Castle Gate
General Customer Token: 03
- Location: 2277: The Present – Corroded Scar – Northern Watch Fort
General Customer Token: 04
- Location: 2277: The Present – Undead Forest – Sanatorium
General Customer Token: 05
- Location: 2277: The Present – Undead Forest – South of Snowy Mountain Amusement Park
General Customer Token: 06
- Location: 2277: The Present – Undead Forest – Ruined Town
General Customer Token: 07
- Location: 2277: The Present – Insula Carcere
General Customer Token: 08
- Location: 2197: Free Exploration Era – Insula Carcere
General Customer Token: 09
- Location: 2277: The Present – Sealed Grounds – On the ground near the monument
Special Customer Tokens
Special Customer Tokens unlock access to Heart Remnants, a rare enhancement material tied to late‑game build growth and advanced weapon tuning. Because Heart Remnants are limited and difficult to obtain through normal exploration, Special Tokens become a key collectible for players looking to push their damage output or refine specialized builds.
Special Customer Token: 01
- Location: 2277: The Present – Sunken City – At a train station southeast of Western Gatehouse Ruins
Special Customer Token: 02
- Location: 2277: The Present – Undead Forest – North of Sanatorium
Special Customer Token: 03
- Location: 2277: The Present – Undead Forest – Bureau’s Castle
Special Customer Token: 04
- Location: 2277: The Present – Insula Carcere – Near Upper Cell Block Mistle
Exclusive Customer Tokens
Exclusive Customer Tokens expand Jadwiga’s inventory with Tender Light Stones, an elite upgrade material used for end‑game weapon refinement and high‑level optimization. These stones are essential for maximizing your strongest gear, making Exclusive Tokens some of the most valuable collectibles for players preparing for the toughest encounters.
Exclusive Customer Token: 01
- Location: 2277: The Present – Sunken City – Northwest of Seized Substation at a Tower of Regeneration
Exclusive Customer Token: 02
- Location: 2277: The Present – Undead Forest – Plagued Village
Exclusive Customer Token: 03
- Location: 2277: The Present – Undead Forest – Bureau’s Castle
Exclusive Customer Token: 04
- Location: 2277: The Present – Insula Carcere – Near Upper Cell Block Mistle
Related Code Vein II Content
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